Complaints policy

If you have an issue regarding any of your dealings with Finisterre Capital, you may write to our compliance department, or you can telephone or email the Firm. The relevant contact details are:

  • Postal Address: Principal Global Investors (Europe) Limited, 1 Wood Street, London EC2V 7JB;
  • Attention: Compliance
  • Telephone: +44 (0) 20 7710 0220
  • Email us via secure form

Your compliant will be handled in accordance with the Firm’s internal complaints procedure.

Investors classified as eligible complainants in accordance with the Financial Conduct Authority’s rules (“Eligible Complainants”) may obtain a copy of the Firm’s complaints procedure by contacting the compliance department.

Financial Ombudsman Service

If an Eligible Complainant is dissatisfied with the Firm’s response, in certain circumstances they may refer the case directly to the Financial Ombudsman Service.

  • Postal Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • Telephone: 0800 023 4 567
  • Email : complaint.info@financial-ombudsman.org.uk
  • Website: www.financial-ombudsman.org.uk
More Information

For more information please get in touch

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Disclaimer

Terms

Please read the terms below before proceeding, the terms explain certain restrictions imposed by law on distribution of this information.

These Terms & Conditions explain certain legal and regulatory conditions and restrictions in relation to this website. This information may be changed by Principal Global Investors at any time without notice.

In these terms and conditions, references to ‘Principal Global Investors’ means Principal Global Investors (Europe) Limited, Principal Global Investors (EU) Limited or any affiliate of the Principal Financial Group, Inc. or Principal Global Investors, LLC.

Information in relation to the Finisterre Capital strategies is available through this website to professional and institutional investors only. This website is reserved exclusively for non-U.S. persons and should not be accessed by any person in the United States.

This website is issued:

In United Kingdom by Principal Global Investors (Europe) Limited, Level 1, 1 Wood Street, London, EC2V 7JB, registered in England, No. 03819986, which has approved its contents and which is authorised and regulated by the Financial Conduct Authority (“FCA”).

In Europe by Principal Global Investors (EU) Limited, Sobo Works, Windmill Lane, Dublin D02 K156, Ireland. Principal Global Investors (EU) Limited is regulated by the Central Bank of Ireland.

This website is directed exclusively at Professional Clients and Eligible Counterparties and should not be relied upon by Retail Clients (all as defined by the FCA). If you are viewing the material as a retail investor, you should seek independent investment advice before deciding whether the services in question are suitable to meet your investment needs and objectives, as the language has not been complied to a retail client standard.

You should read the terms and conditions carefully, as your access and use of the website are expressly conditioned upon your acceptance of these terms. In using this website, you agree to the below terms, if you do not agree to them you should exit this website now. Principal Global Investors (Europe) Limited may refuse access to and usage of the website to anyone at any time, in its sole discretion. Principal Global Investors (Europe) Limited reserves the right to modify or discontinue the website without notice, or change the terms and conditions governing your access to and use of this website, at any time and your continued use of the website following such a change shall be deemed to evidence your acceptance of the change.

Yes, I certify to be a professional or institutional investor.

This website provides information about Finisterre Capital.

Purpose of the website: No offer of Securities; No Advice

The website is intended to provide an overview of Finisterre Capital and is for general information purposes only. The website is not intended to provide investment, accounting, tax or legal advice. You should consult your own investment, legal and/or tax professionals regarding your specific situation. Users of this website should be aware that Principal Global Investors is not acting for, or advising them, and is not responsible for providing them with the protections available under the UK regulatory system. Compensation will not be available from the UK’s Financial Services Compensation Scheme.

Principal Global Investors makes no representations that materials at this website are appropriate for use in all locations, or that transactions, securities products, instruments or services discussed at this website are available or appropriate for sale or use in all jurisdictions, or by all investors or counterparties. Those who access this website do so at their own initiative, and are responsible for compliance with applicable local laws or regulations.

UNDER NO CIRCUMSTANCES SHOULD ANY MATERIAL AT THIS WEBSITE BE USED OR CONSIDERED AS AN OFFER TO SELL OR A SOLICITATION OF ANY OFFER TO BUY SECURITIES, ANY OTHER INSTRUMENTS OR INTERESTS OF ANY FUND (DESCRIBED BELOW), WHETHER OR NOT SPONSORED OR MANAGED BY PRINCIPAL GLOBAL INVESTORS. IN PARTICULAR, THIS WEBSITE IS NOT INTENDED AS MARKETING OF ANY FUND IN ANY MEMBER STATE OF THE EUROPEAN ECONOMIC AREA FOR THE PURPOSES OF THE EU DIRECTIVE 2011/61/EU ON ALTERNATIVE INVESTMENT FUND MANAGERS.

ANY SUCH OFFER OR SOLICITATION CAN AND WILL BE MADE ONLY BY MEANS OF THE PROSPECTUS OR EXPLANATORY MEMORANDUM OF EACH SUCH INVESTMENT FUND OR OTHER APPLICABLE DOCUMENT, ONLY IN JURISDICTIONS IN WHICH SUCH AN OFFER WOULD BE LAWFUL AND ONLY TO INDIVIDUALS WHO MEET THE INVESTOR SUITABILITY AND SOPHISTICATION REQUIREMENTS THAT ARE DETERMINED FROM TIME TO TIME BY PRINCIPAL GLOBAL INVESTORS IN ITS SOLE AND ABSOLUTE DISCRETION.

In the United Kingdom, this website is directed only at persons who are: (i) investment professionals within the meaning of Article 14 of the Financial Services and Markets Act 2000 (Promotion of Collective Investment Schemes) (Exemptions) Order 2001 (“CIS Order”); (ii) high net worth companies and certain other entities falling within Article 22 of the CIS Order; or (iii) any other persons to whom such communication may be made in accordance with the relevant provisions of the Financial Conduct Authority’s Conduct of Business Sourcebook. It must not be used by, or relied upon, any other persons.

The content of this website is not intended for the account of U.S. persons (as defined in Regulation S under the United States Securities Act of 1933, as amended (the “Securities Act”)) other than persons who are “qualified purchasers” (as defined in the United States Investment Company Act of 1940, as amended) and/or “accredited investors” (as defined in Rule 501(a) under the Securities Act).

While Principal Global Investors uses reasonable efforts to obtain information from reliable sources, Principal Global Investors makes no representations or warranties as to the accuracy, reliability, or completeness of any content at this website. Opinions and any other content are subject to change without notice. Principal Global Investors is not utilizing this website to provide investment or other advice to you or any other party, and no information or material at this website is to be relied upon for the purpose of making or communicating investment or other decisions.

All materials on this website are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions, or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions, disclosure, or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download.

Portions of the website are password-protected and are accessible only to users who have been issued passwords by an authorized representative of Principal Global Investors and who meet the applicable investor suitability, experience and sophistication requirements. Password-protected portions of the website may contain performance information for the investment funds managed by Principal Global Investors. Users of the password-protected portion of the website acknowledge that past performance is not necessarily indicative of future results. Do not enter the password-protected portion of the website through use of your User I.D. and password unless the terms and conditions of this Agreement are acceptable to you. You may not obtain or attempt to obtain unauthorized access to such parts of our website, or to any other protected materials or information, through any means not intentionally made available by Principal Global Investors for your specific use. If you are issued a password, you agree that you will treat and maintain this information confidentially and will not permit others to sign onto the website through the use of the User I.D. and Password assigned to you. You accept full responsibility for any use of your Password, and will notify us immediately of any actual or suspected unauthorized use of your Password. The User I.D. and Password are personal for your use only, and any violation of the terms of this Agreement shall permit Principal Global Investors to immediately suspend or terminate your further access to the website.

Ownership of website and copyright

The Finisterre Capital website is owned by Principal Global Investors. The Finisterre Capital website and any and all accompanying screens, information, materials, user documentation, user interfaces, images, arrangements of information, related software and other proprietary property of Principal Global Investors or its licensors accessible via the website is and shall remain the exclusive property of Principal Global Investors, as the case may be. All rights to the website remain with Principal Global Investors. This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this website without the prior written permission of Principal Global Investors. The entire content of this website is subject to copyright with all rights reserved.

Unauthorized access

This website is not absolutely protected against unauthorized third parties. You acknowledge that any information provided through the internet may be potentially accessed by unauthorized third parties. Although Principal Global Investors (Europe) Limited will make reasonable efforts to protect the privacy of users of this website, no guarantee can be made that unauthorized third parties will not access the information contained on the website. You acknowledge that Principal Global Investors (Europe) Limited is not responsible for notifying you that unauthorized third parties have gained such access or that any data has been otherwise compromised during transmission across computer networks or telecommunications facilities, including, but not limited to, the internet.

Passwords and security

You are responsible for the confidentiality and use of your password. Your password is an important means of protection for you. You agree to contact us immediately if you believe that an unauthorized person has obtained access to your password.

Privacy policy

The user recognizes that non-public information concerning the user disclosed by the user to Principal Global Investors (Europe) Limited , or other agents of either (the “information”) (such as the user’s name, address, social security number, assets and income) (i) may be disclosed to the funds’ administrator, if any, general partner, affiliates, attorneys, accountants and auditors in furtherance of the funds’ business and to other service providers such as brokers who may have a need for the information in connection with providing services to the funds, (ii) to third party service providers or financial institutions who may be providing marketing services to the funds provided that such persons must agree to protect the confidentiality of the information and use the information only for the purposes of providing services to the funds and (iii) as otherwise required or permitted by law. Principal Global Investors (Europe) Limited and affiliates restrict access to the information to their employees who need to know the information to provide services, and maintain physical, electronic and procedural safeguards

Cookie policy

This website uses session cookies. Without these cookies, a user would not be able to log onto this website. Session cookies are temporarily created when visiting a website (i.e. a session cookie is created upon logging in and accessing secured information). The information collected may include such things as what time the website was visited, how long a user stays logged in, if a user has visited the website previously and what pages were visited. Session cookies expire when a user leaves the website, closes their browser, opens a new browser window or there is 30 minutes of inactivity.

No warranty or reliance

The website, including information and materials contained in the website, text, graphics, software, links and other items are provided “as is,” “as available” without warranty of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law. Without limitation, Principal Global Investors (Europe) Limited does not warrant the accuracy, adequacy, completeness, reliability, timeliness or availability of the website or any information on this website, and expressly disclaims liability for errors or omissions in the website. There is no warranty of merchantability, no warranty of fitness for a particular purpose, no warranty of non-infringement, no warranty of any kind, implied, express or statutory, in conjunction with the website. Any contents on this website are subject to change without notice. Principal Global Investors(Europe) Limited further assumes no responsibility for, and makes no warranties that, functions contained at this website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available will be free of viruses or other harmful components. Please note that some jurisdictions do not allow the exclusion of certain warranties, so some or all of the above exclusions may not apply to you.

Limitation of liability

Subject to applicable law, Principal Global Investors and its affiliates and their respective directors, employees and associates do not accept any responsibility arising in any way (including by reason of negligence) for errors in, or omissions from, the information and do not accept any liability for any loss or damage, however caused, as a result of any person relying on any information on the website or being unable to access the website.
The Internet is not a totally reliable and secure medium of communication. Principal Global Investors accepts no liability for the security or confidentiality of information transmitted in this way and any such transmission of information shall be at your own risk.

Potential conflicts of interest

Principal Global Investors (Europe) Limited and its employees or associated companies may have a position or holding in any investments or securities referred to on the website.

Recording of Communications

Telephone communications or conversations between Principal Global Investors (Europe) Limited and its clients that result or may result in transactions will be recorded.

Performance legend

Past performance is not necessarily indicative of future returns. Any information you receive from Principal Global Investors (Europe) Limited is believed to be reliable. Nevertheless, neither Principal Global Investors (Europe) Limited nor its agents are liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information. The information provided on this website does not necessarily reflect the most up to date or current information available on the product or service. The information contained herein is provided without any warranty of any kind. The performance and other information and opinions expressed in the following materials are provided without any warranty of any kind.

Opinions expressed whether in general or in both on the performance of the individual funds and in a wider economic context represent the views of the contributor at the time of preparation. Financial information contained on the website have not been audited. Principal Global Investors furthermore disclaims any liability for any loss, damage, costs or expenses (including direct, indirect, special and consequential) howsoever arising which any person may suffer or incur as either a direct or consequential a result of viewing or utilising any information included in this website.

The value of investments may fall as well as rise and you may not get back your original investment. Past performance should not be viewed as a guide to future performance. Investment carries the risk of potential total loss of capital. Where an investment involves a foreign currency, it may be subject to fluctuations in value due to movements in exchange rates. These changes to exchange rates may also cause the value of an underlying investment to go down as well as up. The annual management fee is taken from the capital of the funds and may constrain or erode capital. Investments or investment services referred to in this website may not be suitable for all investors and we therefore recommend that you seek advice from your investment adviser before making an investment.

If you wish to invest in a specific investment or product managed by Principal Global Investors (Europe) Limited, you should refer to the risk warnings in the relevant prospectus for that product or investment. Information and details of such investments, managers or their products or laws or circumstances, may change, and it is the requirement of any investor or those making or considering to make such investments that they conduct due diligence on any and all investments made or considered. All investments should be made with discretionary capital set aside strictly for speculative purposes.

Shareholder Rights Directive

Finisterre Capital have considered whether it will adopt an engagement policy pursuant to Article 3g of the amended EU Shareholder Rights Directive (Directive 2007/36/EC). Given the Finisterre Capital strategies do not hold equities, the decision was not to adopt a shareholder engagement policy. Principal Global Investors (Europe) Limited does have a Shareholder engagement policy.

Last Updated Jan 2021